Frequently Asked Questions

Will my credit card details be stored?

To safeguard your security, Diskret does not store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. It is a secure order through PayPal. The transaction will however only be put through after we have verified your card details, received credit authorization and confirmed stock availability. You will be informed by email if we are unable to complete your order for any reason.

What payment methods are available?

Diskret accepts the following forms of payment for online purchases: Visa, Discover, Mastercard, American Express, and PayPal.

How much does it cost to ship to my country?

Shipping price is a set fee per order, dependent of country of delivery, and required date of receival. Please refer to Shipping Policy for more information.

How do I track my order?

Please email us at [email protected] for a tracking number if required.

How to return my product?

If product has manufacturing defect, it must be reported within 7 days from receipt. Contact [email protected] regarding replacement and return.

Is your packaging discreet?

Yes. Your right to privacy is assured. Your purchases arrive securely packaged with no indication of their contents.

Can I change my method of shipping?

Unfortunately, once your order has been placed, we are unable to change the shipping method.

Will my order be sent in more than one shipment?

Diskret will always try to ship in a single order, however it is a possibility it will come in multiple orders, however this will not affect the shipping price.

What do I do if I don’t receive my order?

Please check your order confirmation email to ensure the shipping address was correct.

If the address is correct, the shipping carrier may have delivered your order to the wrong address. We suggest waiting one to two days to allow time for the shipment to be forwarded to you.

If you are unable to locate your package, please contact us at [email protected]