Shipping within the United States: We strive to ship all orders received before 1pm central standard time on the same day. Back orders are normally cancelled if items are not available for the initial order, unless otherwise requested by our clients. We have done extensive research and comparison shopping to provide our customers with the most reliable and economical shipping options. We work with UPS, FedEx & USPS. Unless otherwise requested, all orders are shipped using USPS Ground. The customer is responsible for all freight charges, insurance and C.O.D. fees. International Shipping: We are happy to ship internationally. There are a few options to do so depending on the size of your order. We can ship UPS International, Fed Ex International. Diskret is not responsible for customs on international shipments.
Changes to an Order Already Placed Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1PM CST. If there is a change in your order or an order cancellation, please email your change directly to [email protected]dutlife.com along with your order number so the change can be made in a timely manner.
Back Order Policy
We automatically cancel all back orders when products are unavailable on an initial order unless otherwise requested by our customers.
Products with manufacturing defects must be reported within 7 days from receipt. Contact [email protected] regarding a replacement or return. All returns require a return authorization number. Refused or Returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.
All merchandise leaves our distribution warehouse in perfect condition. All damaged goods or shortages must be reported to Diskret within 4 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. We recommend that you take pictures to help document the damages as well as save the original cartons and packing material for inspection by the carrier. Let us know immediately when you have had the driver note a problem. No discontinued items will receive credit and all credits are for the items that were purchased from Diskret.